The Tokyo Station Hotel - Chiyoda, Tokyo, 100-0005, Japan

Meet & Greet Service @ NEX Tokyo Station

  • ポーターサービス

We are more than happy to arrange for a Meet & Greet Service at your arrival at Tokyo Station Narita Express (NEX) platform. Please reserve at least 48 hours prior to your arrival by sending an email to

Starting March 2015, Narita Express (NEX) round-trip tickets are available at discounted rates for foreign passport holders. The discounted fare for Narita Airport-Tokyo round trip ticket is at 4,000yen – a huge difference from the usual 6,040yen. Ticket fares for children 6-11yrs are half the adult rate. Special discounts are not available for Green Car first class seats.

One-way tickets remain at the usual price of 3,020yen for ordinary and 4,560yen for Green Car first class.

At Narita Airport Arrival Lobby, please look for the signage “Railways” towards the basement floor. Look for Narita Express Ticket Office (in red signage) and purchase tickets bound to Tokyo Station.

Upon purchase of tickets, please call us at +813-5220-1111 OR by using your smartphone, please take a clear photo of your purchased NEX ticket and send to with your name and mobile phone number on the message’s title. Please send the information below BEFORE boarding the train.

  •  Exact arrival time at Tokyo Station
  • Train car number (coach) as indicated on the ticket

Our uniformed staff holding a placard with the hotel logo will be waiting for you at Tokyo Station Narita Express (N’EX) platform outside your coach.

Wi-Fi access is available at Narita Airport. Please select SSID “Free WiFi-NARITA”.

Thank you and we look forward to the pleasure of welcoming you soon.

SLH TripAdvisor Travelers' Choice 2017 World Luxury Spa Award 2015 Forbes 2017