Commitment on Health & Safety Measures The Tokyo Station Hotel

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Commitment on Health & Safety Measures

The Tokyo Station Hotel “Clean Method” Movie

1 July 2020

From the Management

First of all, please allow us to send our special message of compassion to the people around the world affected by the pandemic.
Our heartfelt gratitude goes to all the medical frontliners who have been working hard in the battle against Covid-19.

Commitment on Health & Safety Measures

To provide the utmost degree of assurance, The Tokyo Station Hotel has formed a partnership with ECOLAB, the global leader in hospitality hygiene management, to ensure that comprehensive measures are taken to safeguard the health and safety of our valued guests and colleagues.

Public Areas:

* Environmental Protection Agency (EPA) approved Ecolab HB Quat disinfectants used  in accordance with strict Ecolab environmental hygiene best practice standards
* Ventilation enhancement throughout the building
* Placement of hand sanitizers at the high-traffic areas throughout the building
* Placement of air-cleaners
* Limitation of elevator capacity and thorough disinfection
* Enhanced disinfection of public area furniture and equipment

Hotel Staff:

* Daily body temperature checks and monitoring report
* Frequent hand washing, hand sanitation and oral gargling
* Mandatory use of surgical masks
* Installation of desk partitions in the office and promote a clean, well-ventilated environment
* Flexible work shifts encouraged to avoid peak hour commute
* Refrain from attending non-essential gatherings, suspension of domestic and international business trips

We humbly ask for your kind cooperation on the following:

* Kindly inform us the countries and cities visited in the past 14 days before your arrival.
* Kindly refrain from visiting the hotel should you have fever more than 37.5℃/99.5℉ or in poor health condition
* For health concerns whilst in the property, please inform the staff the soonest possible
* When visiting the hotel, we encourage use of surgical masks and hand sanitizers placed at various points inside the hotel
* Check in procedure requirement to complete a Health Condition Questionnaire
* Body temperature checks upon arrival
* Frequent hand washing, hand sanitation and oral gargling

Hotel Stay:

* Installation of partitions at all lobby reception desks
* Limitation of elevator capacity and thorough disinfection
* Frequent hand washing, hand sanitation, oral gargling and use of gloves for hotel staff

Prior to Guest Arrival and After Departure:

* Hand washing, hand sanitation, oral gargling, use of masks and frequent change of disposable gloves for housekeepers entering guest rooms
* Ensure proper room ventilation during guest room cleaning and disinfection

Arrival and Departure:

* Enhanced disinfection of check in items and equipment
* Guest room escort by staff upon guest request
* Use of cash trays during payment

During your Stay:

* Restricted room entry of staff to guest rooms
* Delivery of requested items to be placed in front of guest room door
* Room Service delivery to enter guest rooms upon guest request
* Temporary suspension of mini-bar
* Removal of pamphlets and printed collateral in guest rooms
* Restriction of daily housekeeping service unless requested in advance

Dining Outlets & Shops:

* Frequent hand washing, hand sanitation and oral gargling of hotel staff
* Limitation of number of diners to allow safe physical distancing
* Frequent disinfection and cleaning of furniture, equipment, and handrails
* Sanitation after business hours

Wedding & Banquet Rooms:

* Frequent hand washing, hand sanitation and oral gargling of hotel staff
* Installation of plexiglass partitions at the reception desk
* Sanitation in the banquet rooms
* Prevent congestion at the foyer and ensure appropriate physical distancing using pole partitions