We have been made aware of recent incidents that some guests who booked through an online travel agency received suspicious messages via WhatsApp impersonating our hotels, containing URL links that may lead to malicious phishing websites.
Please be assured that The Tokyo Station Hotel will never contact you to request credit card or personal information via message links. Should you receive any such communications, please do not access any listed URLs or provide any details, and delete the message immediately.
Our official website remains completely secure for reservations. We sincerely appreciate your attention to this matter and your continued cooperation.
The Management
