Address: 1-9-1 Marunouchi, Chiyoda-ku, Tokyo, 100-0005, Japan


Concierge Service

Concierge support in securing high-end restaurant reservations and provides assistance for an unforgettable guest experience for birthdays, anniversaries and on every occasion. Please feel free to contact us for any request, e-mail our concierge at or call +81-3-5220-1111

Meet & Greet Service

We are more than happy to arrange for a Meet & Greet Service. We will meet and/or send you at Tokyo Station Narita Express (NEX) or Shinkansen(Bullet train) platform to hotel. Please reserve at least 48 hours prior to your arrival by sending an email to

How to take NEX?

Heading to Narita Airport Arrival Lobby, please look for the signage “Railways” towards the basement floor. Look for Narita Express Ticket Office (in red signage) and purchase tickets bound to Tokyo Station.

Upon purchase of tickets, please call us at +813-5220-1111 OR by using your smartphone, please take a clear photo of your purchased NEX ticket and send to with your name and mobile phone number on the message’s title. Please send the information below BEFORE boarding the train.

-Exact arrival time at Tokyo Station

-Train car number (coach) as indicated on the ticket

Our uniformed staff holding a placard with the hotel logo will be waiting for you at Tokyo Station Narita Express (NEX) platform outside your coach.

Comfort Facilities

The Tokyo Station Hotel is located inside the Tokyo Station Marunouchi Building, one of the historical and architectural landmarks in Tokyo with over 100 years history. In contradiction to its robust and virile building appearance, the hotel area epitomizes classic luxury - Classic European interiors are designed by prestigious British interior design firm, Richmond International.

Once you step inside the hotel, noise of the city clears away – bring you to the unparalleled luxury world. In the room, complimentary use smartphone “handy” is set-up for you. An ideal mobile companion for the modern traveler, “handy” provides unlimited local & international calls, free internet access, on-the-go concierge services and more.

Free 8.25 inch pocket coil Simmons Bed mattress which specially customized for the hotel is waiting for your bedtime. Complimentary Wi-Fi and broadband internet access for whole area of hotel to keep you connected.