luxury hotel in Tokyo

The Tokyo Station Hotel
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Meet & Greet Service

We are pleased to offer our “Meet & Greet Service” which is a pickup service by the hotel staff at the platforms of your arrival at Tokyo Station by the Narita Express (NEX) or the bullet trains (Shinkansen).

Please make a reservation at least 48 hours prior to your arrival by sending an email to [email protected]

After you purchase your ticket on the day, please call us on +81-3-5220-1111 or send a clear photo of your ticket to [email protected] to let us know your train information (Exact arrival time at Tokyo Station, your train car number and seat number as indicated on the ticket) with your name and mobile phone number.

Please ensure to call us before boarding the train. Our hotel staff who will be waiting on the platform opposite your carriage, will welcome you by holding a placard with the hotel logo.

We are pleased to offer you a send-off service to the platforms of your departure as well.


Concierge Service

Concierge support in securing high-end restaurant reservations and provides assistance for an unforgettable guest experience for birthdays, anniversaries and on every occasion. Please feel free to contact us for any request, e-mail our concierge at...

Room amenities and Rental items

General SIMMONS Bed Nightwear, Slippers In-room Safe Deposit Box Iron & Ironing Board Electric Kettle Mini Bar Coffee, Tea & Green Tea Mineral Water Umbrella Laundry Service Digital appliances Complimentary Wi-Fi Internet Access & LAN(CAT6) LCD...

Anniversary Options

For customers who are considering anniversaries such as birthdays, wedding anniversary with loved ones at The Tokyo Station Hotel, we are happy to assist you to make the day unforgettable. We will prepare various items such...

Stay with child

Please kindly advise in advance if you will be traveling with child, in order that we will prepare amenities accordingly (number of children and age). For children stay, we kindly ask you to share the bed...

Comfort Facilities

The Tokyo Station Hotel is located inside the Tokyo Station Marunouchi Building, one of the historical and architectural landmarks in Tokyo with over 100 years history. In contradiction to its robust and virile building appearance,...