We have compiled answers to some of the most frequently asked questions regarding your stay at The Tokyo Station Hotel.
Should you need further assistance, please feel free to contact us.
A: The hotel is directly connected to Tokyo Station (Marunouchi South Exit). For detailed directions, please visit our Location page.
Guests are kindly requested to refrain from wearing overly revealing clothing, sleepwear, shorts, or sandals in public areas of the hotel.
The hotel does not have a swimming pool.
We do not have an in-house childcare facility. Our concierge would be pleased to assist you with information on nearby childcare services or arranging a babysitter.
Yes. Guests may join “JR Hotel Members,” a loyalty program that allows you to earn points when staying at participating hotels. Registration is available at the Front Desk and selected restaurants (Blanc Rouge, Camellia, Oak, Atrium, and the Lobby Lounge).
"The hotel provides step-free access throughout the entrance, corridors, and elevators. Service animals are welcome. We also offer the following amenities:
・Complimentary wheelchairs (rental)
・An accessible restroom equipped for ostomates (B2F)"
Reservations are available up to one year in advance.
A: Check-in is from 3:00 PM and check-out is until 12:00 noon. Please note that times may vary depending on your accommodation plan.
Cancellation fees apply from 3:00 PM on the day prior to arrival. Cancellations made after this time, including no-shows, will incur a charge of 100% of the room rate. For group reservations (10 guests or more), please contact our reservations team. Policies may vary depending on your accommodation plan.
While we cannot guarantee specific requests, we would be pleased to note your preference. Kindly inform us at the time of booking.
Please refer to the individual guest room pages for detailed information.
Yes. Washing, dry cleaning, and pressing services are available for an additional charge.
Yes, accessible rooms are available. Please contact us via our Contact Us page for further details.
Extra beds are available for certain room types at an additional charge. As availability is limited, we kindly recommend contacting us in advance.
Train views are available from the Maisonette Suite King and Maisonette Suite Twin.
Smoking is permitted in the South Wing. All other guest rooms are non-smoking, including electronic cigarettes. Shared smoking rooms are available on the 2nd and 3rd floors of the guest room area.
Yes. Please be sure to include the guest’s full name and check-in date on the shipping label and send it to the following address:
The Tokyo Station Hotel c/o Front Desk
1-9-1 Marunouchi, Chiyoda-ku
Tokyo 100-0005, Japan
Yes. Luggage storage is available at the Guest Relations Desk on the 1st floor.
Breakfast is available from 6:15 AM to 11:00 AM (last order). All-day room service is available from 12:00 PM to 10:00 PM (last order).
Guaranteed early check-in is available for an additional one-night charge. Please contact us by phone at +81-3-5220-1112 or via our Contact Form for arrangements.
Complimentary Wi-Fi is available throughout the hotel. LAN cables are also provided in guest rooms.
Yes, we offer a platform pick-up service exclusively for guests arriving by Shinkansen or Narita Express. Advance reservation is required. For further details, please visit our Meet & Greet page.
Please contact the hotel’s main number at +81-3-5220-1111 for assistance.
Accommodation:
Children 12 years old and under may stay free of charge when sharing an existing bed with an adult (one child per bed).
Breakfast:
Children aged 6 and under: Complimentary
Children aged 7–12: JPY 3,100 (inclusive of tax and service charge)
Yes. The following items are available upon request. Please contact us in advance by phone at +81-3-5220-1112 or via our Contact Form.
・Baby crib (for children under 12 months; available only in guest rooms 40㎡ or larger, excluding Maisonette types)
・Bed guard
・Children’s amenity set (slippers, toothbrush, plastic cup)
・Children’s pajamas (length: 60cm / 75cm)
・Step stool
・Child toilet seat
・Diaper disposal bin
・Stroller
・Baby bath
・Non-slip bath mat
The hotel provides step-free access throughout the entrance, corridors, and elevators. Service animals are welcome. Accessible guest rooms are also available.
・Rental equipment includes:
・Wheelchair
・Bath chair with backrest
・Non-slip bath mat
・Communication board (for guests with hearing impairments)
・Flashing doorbell (for guests with hearing impairments)
・Bed shaker (for guests with hearing impairments)
・An accessible restroom equipped for ostomates is located on B2F.
Yes, we would be delighted to assist you. Please place your request via our Anniversary Options page at least one week prior to your check-in date.
Private dining rooms are available at the following restaurants:
・Blanc Rouge
・Sushi Asanokawa
・Shichi-Juni-Kou
・Cantonese En
・Enoteca Norio
Hotel guests may enjoy breakfast at the following:
・Atrium
・Lobby Lounge
・In-Room Dining
Selected restaurants can arrange flowers and cakes. Please consult with us at the time of reservation. If you are planning a proposal, kindly inform us in advance so we may assist you accordingly.
All restaurants will accommodate food allergies and dietary restrictions to the best of our ability. Please inform us at the time of reservation.
Vegetarian / Vegan: Available at the following restaurants. Please note that menu changes on the day of your visit may not be possible. Kindly inform us at the time of reservation.
Blanc Rouge, Atrium (breakfast only), Camellia, Oak, Lobby Lounge (breakfast only), In-Room Dining, Toraya Tokyo, Marunouchi 1-Chome Shichi-Juni-Kou, Cantonese En, Enoteca Norio
Halal: Availability varies by restaurant. Please contact each restaurant directly when making your reservation.
Availability and age restrictions vary by restaurant. Please consult each restaurant when making your reservation.
・Lunch
No age restriction: Atrium, Camellia, Lobby Lounge, Toraya Tokyo, Enoteca Norio
Elementary school age and above (hall seating): Blanc Rouge, Marunouchi 1-Chome Shichi-Juni-Kou
Private rooms: no age restriction
Elementary school age and above: Cantonese En, Yakitori Seo
Junior high school age and above (counter / hall seating): Sushi Asanokawa
Private rooms: no age restriction
・Dinner
No age restriction: Lobby Lounge, Toraya Tokyo
Camellia: Passage seating only (guests under 20 may not dine inside the main restaurant)
Elementary school age and above: Yakitori Seo, Cantonese En, Enoteca Norio
Elementary school age and above (hall seating): Blanc Rouge, Shichi-Juni-Kou
Private rooms: no age restriction
Junior high school age and above (counter / hall seating): Sushi Asanokawa
Private rooms: no age restriction
Oak: Guests under 20 years old are not permitted.
Stroller use is subject to seating availability. Please inquire at the time of reservation.
Children’s menus are available at the following restaurants. Please consult with us when making your reservation:
Blanc Rouge, Camellia, Atrium, Marunouchi 1-Chome Shichi-Juni-Kou, Enoteca Norio
Yes. All restaurants are wheelchair accessible.
Please refer to the individual banquet room pages for detailed information regarding room size and capacity.
Yes, audiovisual equipment and simultaneous interpretation systems are available. Please refer to each banquet room page for details on equipment and facilities.
Complimentary Wi-Fi is available throughout the hotel. Dedicated wired internet lines for banquet use are also available at an additional charge.
Menus are carefully curated to suit the style and purpose of your event. We are happy to accommodate food allergies, dietary restrictions, vegetarian requests, and children’s menus.
Sample menus are available on our Cuisine Information page.
The hotel offers step-free access throughout the entrance, corridors, and elevators. Service animals are welcome.
We also provide the following:
・Complimentary wheelchair rental
・An accessible restroom equipped for ostomates (B2F)
Bath & Relaxing is a bathing facility located within the Fitness & Spa area. The facilities include:
・Artificial hot spring bath
・Carbonated bath
・Cold plunge bath
・Dry sauna
・Steam sauna
Please note that a swimming pool is not available.
Guests may also use lockers, a powder area, and a relaxation lounge.
Amenities provided:
Shampoo, conditioner, body soap, towels, hair dryer, lotion, emulsion, and cotton swabs.
For female guests only: cleansing gel, facial cleanser, and cotton pads are also available.
We kindly ask guests not to visit the facility wearing bathrobes or slippers.
Yes. The fitness gym is available complimentary for hotel guests.
Guests are required to wear appropriate workout attire and athletic shoes. Sandals, slippers, and barefoot use are not permitted. Outdoor shoes may not be worn inside the gym.
If needed, a rental set (workout wear and shoes) is available for JPY 500 (tax included).
The gym is equipped with:
・Strength training machines
・Stretching machines
・Cardio equipment (treadmills and stationary bikes)
・Dumbbells
Additional equipment includes:
Oxygen capsule, stretch poles, training bands, balance balls, and vibration machines.
Yes. Hotel guests receive a 10% discount on spa treatments.
Yes, a couple’s treatment room is available. An additional room charge of JPY 2,000 per room applies.
As a general rule, guests with tattoos are not permitted to use Bath & Relaxing or the Fitness Gym.
However, spa treatments are available to guests with tattoos.
